We have handled ALL of Kingspan's Thermal Insulation Board Seconds for
20+ years and we are the only approved seller of these products.
Boards are classed as Seconds mainly due to small cosmetic faults during the
production process. We DO NOT sell Second Hand boards taken out of
Delivery normally within 5 working days from you nearest branch to Mainland England, Wales and most of Mainland Scotland
The ONLY approved seller of Kingspan & Kooltherm SECONDS
Returns & Refunds:
Seconds and Co supply, Kingspan and
KOOLTHERM"SECONDS" to end-users;
builders; merchant chains and distributors.
d.The Company shall refuse Goods returned without a Returns authorisation
3.The Goods will be tested upon receipt. If no fault is found, the Goods will be
returned to the Customer at the Customer's expense.
4.In the case where it is established that Goods are faulty or defective in line
with the individual manufacturer's warranty, most warranty repairs will be carried
out on a return-to-Company basis. All parts and labour charges will be waived
but the Customer is responsible for ensuring that the Goods are returned to the
Company in their original packaging, or if this is not available, in a stout carton
with high density foam providing at least 150mm clearance surrounding the
entire product so as to ensure safe transit and ease of identification. In some
instances the manufacturer's warranty requires the Customer to contact the
repair agent directly. If this is the case, the Customer will be so informed by the
Company's customer service department.
5.The Customer acknowledges that in all cases all Goods shall be returned to
the Company using only a carrier approved by the Company and in cases where
the Customer uses an unapproved carrier the Customer shall be liable for all
costs losses damages or other charges incurred by the Company in relation to
the use by the Customer of the unapproved carrier.
6.Risk in any Goods that the Customer is returning to the Company shall
remain with the Customer until the Goods have been delivered to the Company's
premises and accepted by the Company.
1.Goods are not sold on a trial basis, nor on a
basis of Sale or Return.
The Company shall not refund monies for Goods
which are bought in error, in excess of
requirements, or are not resalable. Where a
Customer is not satisfied with Goods and / or
does not want them, the Goods can within seven
(7) days from receipt of Goods, only if they are
fully re-saleable, and at the customer's expense,
be returned to the Delivery Depot. Returns are
subject to a restocking charge of 40% of the
purchase price of the Goods or a payment of
£50.00, whichever is greater. In the event of such
returns, the Customer acknowledges that it shall
be liable for all reasonable costs incurred by the
Company in relation to carriage, postage, and
packaging and the Company shall invoice the
Customer for any costs in question incurred and
payment shall be made by the Customer.
2.A Returns Authorisation Number must be
obtained before any Goods can be returned to the
Company, which number may be obtained by the
Customer from the Company's customer service
a.All repairs, replacements or refunds will be
processed following receipt and inspection by our
b.The Goods must also be packaged in all their
original packaging so as to ensure safe transit and
ease of identification and be returned in their
entirety including all disks, manuals and cables.
c.The manufacturer's packaging must not be
damaged or defaced
01544 260 501 /
Seconds reserve the right to amend product specifications without prior notice. The information; technical details and fixing instructions etc.
Included in this website are given in good faith and apply to the uses as described.